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Reclaiming shares from the Investor Education and Protection Fund (IEPF) Authority in India involves a series of procedures and formalities. The entitlement letter becomes the key to unlocking the shares, initiating a process that demands precision and compliance. Investors may encounter hurdles leading to claim rejections. Understanding the major reasons behind rejections and implementing preventive measures is crucial.

Common Mistakes Leading to IEPF Claim Rejections and Their Solutions

Despite the concerted efforts in investor awareness, navigating the intricate process of reclaiming shares from the Investor Education and Protection Fund (IEPF) in India is fraught with potential pitfalls.

Common mistakes, often resulting in delays or outright rejections, serve as stumbling blocks for claimants.

Let’s delve into the intricacies of these errors and explore robust solutions to ensure a smoother journey through the IEPF claim process.

Name Mismatch with PAN Database:

  • Common Scenario: Claimants often overlook the importance of aligning their names accurately with the PAN database, leading to discrepancies that result in rejection.
  • Solution: Thoroughly verify and ensure consistency with the PAN database, ensuring that the name provided in the claim matches precisely with the records.

Incorrect Date of Birth in Comparison to PAN Database:

  • Common Scenario: Inaccuracies in the provided date of birth, especially when compared to the PAN database, contribute to the rejection of claims.
  • Solution: Double-check and accurately fill in all personal details, ensuring that the date of birth aligns seamlessly with PAN records.

Unverified PAN Number:

  • Common Scenario: Neglecting to verify the PAN number provided in the claim against the official records can lead to the rejection of the application.
  • Solution: Verify and cross-reference all identification documents, ensuring that the PAN number provided is accurate and valid.

Incorrect Aadhar Card Details:

  • Common Scenario: Providing inaccurate details in the Aadhar Card, whether due to typographical errors or outdated information, is a common error leading to rejections.
  • Solution: Exercise caution and provide correct and up-to-date Aadhar Card details, ensuring accuracy in every digit.

Flawed Passport and OCI/PIO Card Details for Foreign Citizens:

  • Common Scenario: Foreign citizens often face rejection due to inaccuracies or inadequacies in passport and OCI/PIO card details.
  • Solution: Provide accurate and up-to-date details for passports and OCI/PIO cards, recognizing the importance of precise information.

Inaccurate Details of Original Security Holder and Beneficiary:

  • Common Scenario: Errors in detailing the original security holder and beneficiary can lead to complications in the verification process.
  • Solution: Precisely mention details of both the original security holder (deceased shareholder) and their beneficiary, ensuring accuracy in every aspect.

Errors in Folio Numbers, Share Quantities, and Dividend Details:

  • Common Scenario: Inaccuracies in filling folio numbers, share quantities, and dividend details create confusion and may lead to rejection.
  • Solution: Scrutinise and verify folio numbers, share quantities, and dividend details, providing a comprehensive and accurate account.

Inaccurate Financial Year Details:

  • Common Scenario: Providing the wrong financial year details can result in discrepancies and potential rejection of the claim.
  • Solution: Ensure precision in indicating the correct financial year, avoiding errors that may complicate the processing of the claim.

Incorrect Bank Account or Demat Account Details:

  • Common Scenario: Errors in bank account or demat account details can lead to complications in the refund process.
  • Solution: Confirm the accuracy of financial details, ensuring that the bank account specified is linked to the Demat account and is the one intended for the refund.

Below are the steps an investor must follow to successfully reclaim shares and dividends from the IEPF Authority:

1) Submission of Form IEPF-5:
To initiate the process, a claimant must submit Form IEPF-5 on the Ministry of Corporate Affairs portal. The form requires specific information, including the Demat account number, applicant details, company information (with CIN number) where the amount is due, details of the shares to be claimed, and dividend amounts.

2) Physical Submission to the Company’s IEPF Nodal Office/Registrar:
After submitting Form IEPF-5 online, the claimant needs to send a physical copy of the form in an envelope labeled “Claim for a refund from IEPF Authority” to the company’s IEPF Nodal Office/Registrar. This should include the online application Form IEPF-5 with the claimant’s signature and a copy of the acknowledgment with the SRN number.

3) Verification by the Company:
The company is responsible for preparing a verification report within 15 days of receiving the claim form. This report, along with the claimant’s documentation, is then submitted to the IEPF Authorities for further processing.

4) Decision by IEPF Authority:
The IEPF Authority, after obtaining the verification report from the relevant company, must decide on the claimant’s reimbursement application within 60 days. This marks the culmination of the reclaim process.

Challenges for Certain Categories:

While the government is making efforts to simplify the process, certain categories, including senior citizens, foreign citizens, NRIs, and legal heirs, still face complexity and delays. Dealing with multiple parties, such as companies, registrars, courts, and the IEPF Authority, poses challenges in terms of compliance and documentation.

While the process of reclaiming shares from the IEPF Authority may seem intricate, meticulous attention to detail and adherence to guidelines can significantly mitigate challenges. By avoiding common mistakes and following the outlined solutions, investors can enhance the efficiency of the claim process and ensure a successful recovery of unclaimed shares and dividends.

Stay informed, be vigilant, and leverage professional assistance when needed to navigate this complex terrain.

Let Rurash Financials be your guiding partner in reclaiming your IEPF unclaimed shares. Our dedicated team is here to streamline the entire process, from filing paperwork to completing formalities, ensuring quick and efficient claim processing.

Have questions or concerns? Contact our Relationship Manager today or write to

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